Facts and FAQs

2024 BUSINESS UPDATES

• Is SHHHOWERCAP® an ethical company?
• Absolutely! We are a Female Founded and Small Business that has been successfully operating with timely shipments since 2015. You can learn more about our American Female Inventor story here, or listen to a great Podcast Interview with our Founder + Inventor on iTunes / Apple Podcasts or Spotify, and also learn from recent Industry Press on our exciting plans for the future. Since 2015, we have shipped hundreds of thousands of orders to brand fans and loyalists across the world! We're honored and excited to continue to build this brand along with you for years to come. 

• Have you had any shipping issues? Are you experiencing disruptions currently? I’ve read some negative reporting online.
• Last year, we suffered a business disruption on a portion of orders while navigating a website platform migration and what we believe to be competitor attacks on our inventive business. Our Operations were impacted and a relatively small pocket of orders suffered a series of complications that were forced to be manually processed and took longer than anyone would have liked to resolve.
  
  During this time, we collectively needed to shift gears and devote all time and energy to the back end and the customers themselves; versus responding to the negative reporting which was exploding. Despite what you may read, we were always shipping, never completely stalled as a business, and are back on track today.
  
  Our business has been owned and operated at scale since 2015, shipped hundreds of thousands of timely orders across the world since then, and has had glowing reviews across the internet since day one. Specifically, a B+ rating on BBB and a 4-star rating on TrustPilot. We look forward to getting back to that place with the support of our loyal customer base, brand fans, and future new devotees of SHHHOWERCAP receiving best-in-class service every day.
  
  All last remaining impacted orders have now been shipped out! And, we’re seeing a lot of confusion. We're handling those on a case by case basis. 
  
  The negative reporting is a moment in time and we’re using our facts of payment and fulfillment to correct individually and collectively.
  
  If you’d like to support this ongoing initiative to reset and protect our brand’s reputation please consider doing so here and here.

• My order has been impacted and I still haven’t received it.
• Oh no! At this time there are no delayed or impacted orders remaining. We want to get your SHHHOWERCAP® home to you as fast as we can.
  
  We ship via USPS for all orders within the USA. With processing, our shipping times are generally less than 5 business days for Standard or under 3 days for Expedited. Internationally, we ship with various shipping carriers depending on your region. Please allow for up to 14 days for your order to arrive before reaching out to our Customer Care team.
  
  For tracking on your order, you can log in to your Account and check tracking yourself. Or click the link sent to you in your Shipping Confirmation.
  
  If you haven't received your tracking within this outlined timeframe, please reach out to team@shhhowercap.com to let us know. This means there has been an issue with your order and we're happy to help!
  
  
• I filed a Chargeback and I eventually received the product! What do I do now? 
• If you filed and received a Chargeback during this time and then in fact also received the order shipped to you; we ask that you alert the bank and request a "Chargeback Withdrawal" to correct the record with the reporting bank. This reversal action means the world to our Female Founded Small Business in order to have a corrected and accurate record moving forward. Its very important and very helpful at this moment in time for our reporting customers to do this while we continue to do the same as the Merchant. We appreciate you considering doing so!
  
  
• Has the quality of your patented product stayed consistent as you've grown?
• Absolutely! We are loyal to our materials suppliers from Fabric to Trims as well as our American based printer and cut & sew Factories here in and around NYC and New Jersey. We have used the same network for dedicated SHHHOWERCAP® production volume since day one. Quality is everything for the luxurious first of it's kind invention. Never settle for cheap imitations. 

• I love your company and I love my SHHHOWERCAP. How can I support you?
• And we love you! Your positive feedback means the world to us. If you have a second to spare, please share a review on Trustpilot or engage with us on socials. 

• I received the wrong print. What should I do?
• If you received a print that you didn’t order, we are more than happy to make it right for you. Reach out to our small but mighty customer support team, and we will help!

• Will I still receive my order if I've already received, or requested to receive, a full refund for my purchase?
• Unfortunately, no you will not receive your order in this instance. If you have received a reimbursement or requested one, your order will have been canceled in our systems when that refund was accepted and processed. If you've received reimbursement in full for your SHHHOWERCAP purchase, have filed a chargeback and been reimbursed that way, or have written in to request a full refund through our Customer Service or Social Media channels at that time we will have gone ahead and canceled your order entirely. We are a Small Business, despite how large we may seem, with a high-quality product. As much as we wish we could ship goods for free in these instances — we're simply unable to do so at this time. We appreciate your understanding!
  
  If you would still like your SHHHOWERCAP to be sent and your order was canceled for this reason? Then, of course, we want you to have your SHHHOWERCAP® too! Please reach out to team@shhhowercap.com and they can help you to re-instate your order or place a new one.

• What happens after I submit a chargeback? Who is responsible for a refund if it’s resolved in my favor?
• After a chargeback is submitted, it’s entirely up to your financial institution to decide the outcome of it. We are not able to issue a refund once a dispute has been opened. If resolved in your favor, your bank will be the one issuing a refund and providing a final resolution.

• Have your Social Media comments ever been off?
• Yes! We did this in the past as most brands do. Honestly, because we want our relatively small internal Brand and Marketing team to devote all energy to our customers and managing our Instagram is a distraction from our 1:1 Customer interactions which is the most important thing to us, our Founder + CEO, and our Company right now. We're learning so much and inspired by these conversations and that will be applied to the future. We'll still post! But, it's less of a priority. So much more valuable, for you, our customers — as we head into the future together.

• How do I reach Customer Service?
• If you have any questions or concerns for any reason please reach out to team@shhhowercap.com or text/leave voicemail at 601-617-7444. Wait times for customer support are currently two business days, and we recently upgraded our team and support policies to serve you better.
  
  Please know that our team will get back to you when your inquiries are sent through these channels. We deeply appreciate your support and patience in this growth period.
  

• I didn’t order this. Why have I received a package from SHHHOWERCAP?
• That means that someone loves you! Most of these orders were intended to be gifts. We're the best gift! We hope you can still enjoy your cap or give it to a friend who could use it?!

If you’re reading this, and whether you do or don’t own a SHHHOWERCAP, engaging with us on socials is the best way to support our small business. We never get tired of some customer love :)

SHIPPING & ORDERS

• What are your current shipping times?
• We ship via USPS for all orders within the USA. With processing, our shipping times are generally less than 5 business days for Standard or under 3 days for Expedited. Internationally, we ship with various shipping carriers depending on your region. Please allow for up to 14 days for your order to arrive before reaching out to our Customer Care team.
  
  For tracking on your order, you can log in to your Account and check tracking yourself. Or click the link sent to you in your Shipping Confirmation.
  
  If you haven't received your tracking within this outlined timeframe for any reason please reach out to team@shhhowercap.com to let us know. This means there has been an issue with your order and we're happy to help!
  
  ** We have recently encountered an operational disruption. To ensure the satisfaction of all our valued customers and minimize the risk of future complications, we have decided to temporarily hold and ship all orders as soon as possible & no later than December 31st, 2023. If, for any reason, we are unable to meet this deadline for your order specifically, we will proactively reach out to you individually at that time. We appreciate your patience and understanding. **

• Do you ship internationally?
• SHHHOWERCAP ships to France, Australia, New Zealand, United Kingdom, Canada, Spain, Netherlands, Italy, Sweden, Switzerland, Belgium, Germany, Ireland, United Arab Emirates, Norway, Luxembourg, and the United States.
  
  Please note, that international shipping prices include duties and taxes. Please also note that international orders are unfortunately not valid for return.

• What if my order was lost in transit?
• Great question! We offer an excellent service called Route Protection and that is available on all orders. If this option was selected at chhheck out, simply follow the instructions to initiate the resend of your shhhowercap.com order directly at no cost. If this option was not selected, we ask that you reach out to your Carrier for more information.

• What forms of payments do you accept on Shhhowercap.com?
• We accept Visa, MasterCard, American Express and PayPal.
  All payments from non-US cards will be charged an additional 1% fee.

• What currency is the price listed in?
• Our website displays the currency in USD ($49) and does not automatically convert to local currency. Please note that conversion fees may apply.

RETURNS

• What is your returns policy?
• We have a 90-day trial policy for US domestic orders only. Please see more information here or select the '90 Days of Never Settle' link at the bottom of this page.
  
  Need to return for whatever reason? Click here and follow the steps to initiate your return.

• I'm an international customer. Can I return my order?
• International orders are unfortunately not valid for free returns. If you'd like to, please reach out to team@shhhowercap.com and they can assist you on how to do so. 

PRODUCT

• Why should I use a shower cap?
• Most beauty blogs, influencers, publications, and hairstylists will tell you to cut down on your washes because it's better for your hair. And it is.
  Less shampoo and less styling means less daily damage to your gorgeous locks. See here. However, we're also into shower caps for another reason. We're busy! If we can protect blowouts on amazing hair days and save a ton of getting ready time? Yes, please. Using a shower cap is literally like giving you more hours in your day.

• Why should I use a SHHHOWERCAP®?
• We took a look at the world's existing shower caps and realized that as much as we needed them, they were actually horrible. Extremely horrible. And they made women feel horrible. Which is just ridiculous. So, we set out to create a version that would make women feel amazing. We evaluated it for both form and function. It wasn't enough for SHHHOWERCAP to look good (we're not superficial) it had to work better, too. So we listened in focus groups. We asked women with different hairstyles and lengths, and we identified pretty much every problem that existed with what is currently on the market. And then we fixed it. The patented rubber grip provides a secure fit for better hairline protection.The pocket in the back holds all of your hair without flattening your volume.Our super premium performance fabric is antibacterial, machine washable, lightweight and breathable for anti-humidity, and on top of all that -- it shakes off dry so there is no more drippy mess on your bathroom floor.

• Wait, machine washable?!
• Yep! You can wash SHHHOWERCAP in a cold cycle and line dry (do not tumble dry). Care instructions are printed on the tag. Remember to treat it like a delicate!

• Is SHHHOWERCAP latex free?
• Our interior band is made of silicone rubber and we're proud to say that SHHHOWERCAP is latex free. If you're allergic to silicone, we're sorry.

• It looks so sleek! Does SHHHOWERCAP fit all different hair types?
• Yes! SHHHOWERCAP is one size fits all. And we've fit tested on every type of hair texture, length, and hairstyle. Everything from a full head of long braids to big, thick, voluminous, red headed curls. Our patented design allows for a fitted look in the front and the pocket in the back is where all our secrets (and hair) are held. The fuller your hair, the more you must utilize the back pocket. It holds more than you think!

• Best gift ever? Yes. Ever.
• SHHHOWERCAP is a great gift for any occasion because it is something that literally any woman in your life would want to receive: wife, mom, aunts, sisters, little cousins, mother-in-law, sister-in-law, boss, personal trainer, or best friend. The list goes on. Treat yourself or buy this gift for that special someone on your list. It even comes in our brand new, super giftable packaging. You barely even need to wrap it - literally, best gift ever.

• Where is SHHHOWERCAP FROM?
• Designed with sass in Brooklyn, we are New York born and bred.

• How else can I use my SHHHOWERCAP?
• See, normally you'd never dream of wearing a shower cap outside of the house. But, SHHHOWERCAP looks like a fashion turban so you can rock it wherever. We've seen women wear it in the pool, to the beach, and our personal favorite -- to protect your hair in the rain instead of having to carry an umbrella.For your getting ready routine, the quick dry fabric allows it to be the perfect accessory holding your hair back while you primp for the day. Or when applying your favorite face mask. Hair masques, too! Throw your SHHHOWERCAP over your conditioning treatment. The heat from your head allows your hair cuticle to open up and absorb even better -- and then you can just wipe it down or throw it in the wash!

• Winter hair issues, what can I do?
• Our product is made to protect your hair and look super chic doing it. The dry heat and cold air significantly reduce the moisture your hair typically retains. But, we're here for you! Keep your hair game on point by washing, styling and drying less frequently during this time of year. You can use your SHHHOWERCAP for an overnight hydrating treatment with an oil or serum or try using an intensive leave-in conditioner on a weekly basis. Your SHHHOWERCAP will help open your hair cuticle and allow your products to penetrate deeper.

CONTACT

• I have questions about my order. Who do I speak with?
• Thank you sooo much for your order! When your order has been shipped you will receive email notification with your order info and a tracking number.  If you have any questions, please email team@shhhowercap.com. We can't wait to upgrade all of you beautiful (inside and out) beauties.

• I need to contact someone from SHHHOWERCAP. How do I get in touch?

• If you have questions, updates or requests related to your order, send an email to team@shhhowercap.com.  

  If you’re reaching out to chat collabs, partnerships, or press opportunities, please ping press@shhhowercap.com.

  To discuss wholesale opportunities or anything sales related, send us a note at sales@shhhowercap.com. 

  If you are inquiring about becoming a stockist --- please fill out this form.

• I feel so good about my new SHHHOWERCAP. What happens when I share?
• SUPER FUN THINGS. That's what. Post a selfie (or shelfie) of SHHHOWERCAP with #SHHHELFIE. Tag us @SHHHOWERCAP and we may surprise you with a special something -- probably when you least expect it.